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Signify’s Pollen Series comprises a range of responsive (PC / tablet / mobile) shelf content. The Pollen Series can be customised to align to your organisation’s corporate identity at a small customisation fee. The Pollen Series is aimed at a Supervisory and Team Leader-level target audience, and includes the following topics:

Use the buttons below to jump to the specific section, then click on the tabs under the sections, for more detail.

Personal Mastery

POD 1 - Creating context

Understanding the basics of active listening.
Examining the impact of poor listening on relationships and your life.

POD 2 – Assessing your listening

Examining your listening skills.

POD 3 – Keys to active listening

Identifying the keys to active listening and how to use them.

POD 4 – Using questions

Using different types of questions to improve your active listening.

POD 1 – Understanding anger

Understanding anger as an emotion and its impact on you.
Examining the reasons we get angry.
Understanding why it's important to control your anger,
Identifying the consequences of not controlling your anger.

POD 2 - Taking charge of your anger

Exploring the golden rules when you're feeling extremely angry.
Learning the six steps to control your anger.
Identifying your hot buttons and creating neutralizers for them.

POD 1 – Creating context

Understanding the nature of time.
Analyzing how you spend your time.

POD 2 - The circle of influence and concern

Examining the different spheres of your life.
Identifying what you can control and what you can't.

POD 3 - Creating alignment between your values and how you spend your time and energy

Creating priorities of your life.
Setting goals and developing action plans to achieve your goals.

POD 4 - Practical time management tools and techniques

Understanding what the 80/20 principle means.
Identifying the urgency and importance quadrants.
Examining work tactics to simplify your day at the office.
Using routines and schedules to simplify your life.

POD 1 – The influence of perception on conflict management

Reframing our perception of conflict towards neutral ground and more productive conflict management.

POD 2 – Conflict management styles and situational application

Understanding the different conflict styles.
Identifying the pros and cons of each conflict style.
Examining the appropriateness of a conflict management style in a specific situation.

POD 3 – Conflict management strategies

Identifying strategies to effectively manage conflict.

POD 4 – Personal development in action

Selecting the appropriate conflict resolution response suitable to aspecific scenario.

POD 1 – Foundational concepts of emotional intelligence

Identifying what emotional intelligence (EI) is.
Understanding why EI is important.
Assessing your current EI.
Examining how to grow your EI.

POD 2 - The competencies of emotional intelligence: Part 1

Examining self-awareness and self-management as
competencies of EI.

POD 3 - The competencies of emotional intelligence: Part 2

Examining social awareness and social skills as competencies of EI.

POD 4 - Practical application

Discovering interactive emotional self-awareness activities.

Life Skills

POD 1 - What is stress?

Understanding the difference between stressors and their impact
on your life.
Identifying sources of stress in your life.

POD 2 - Towards better balance

Identifying what causes stress at home.
Examining strategies for better balance in your life.

POD 3 - Managing sources of stress

Identifying what causes stress at work.

POD 4 - Coping strategies for stress

Developing optimism and coping skills to minimize the negative
impact of stress on your life.

POD 1 - Creating context

Identifying what resilience is.
Examining how you benefit from being resilient.
Identifying the five resiliency assets.
Examining relationships as the first asset of resilience and the value of good relationships in becoming more resilient.

POD 2 - Resiliency assets: emotional intelligence

Examining emotional intelligence as the second asset to develop resilience.

POD 3 - Resiliency assets: competence

Examining how problem-solving, decisive action, and perseverance
support resilience in your life.

POD 4 - Resiliency assets: optimism and coping skills

Discovering how optimism and coping skills help you to become more
resilient.

POD 1 - Why change is easier for some than others

Understanding different kinds of change.
Identifying your feelings about change.
Determining your level of control over change.

POD 2 - Reasons for resisting change

Identifying the top five reasons for resisting change.
Considering different actions to address change resistance.
Reviewing lessons learned about resisting change.

POD 3 - Bolstering change leaders

Examining Prosci's five tips to overcome change resistance.
Identifying Prosci's top three reasons for change resistance.
Reviewing the ADKAR® change model as a change leader tool.
Developing resilience in change leaders.

POD 4 - Tips for dealing with change

Examining the impact of your thoughts, attitude, actions, and
routines on your ability to cope with change successfully.
Using your thoughts, attitudes, actions, and routines to help you
make change easy.

Career management

POD 1 - What a courageous conversation is and why it is important

Identifying the issues that need to be addressed during a
courageous conversation.
Determining what to communicate during a courageous
conversation.
Identifying screening questions to determine where a courageous
conversation is required.
Analyzing the steps to prepare for a courageous conversation.

POD 2 - The keys to a successful courageous conversation

Discovering the top strategies to ensure a successful outcome
for your conversation.

POD 3 - Communication skills to make your courageous
conversation work

Ensuring a more successful courageous conversation in four
easy steps.

POD 1 - Creating context

Explaining what coaching is.
Identifying the rationale for coaching.
Identifying coaching principles.
Identifying different roles in coaching.
Differentiating between coaching and managing in terms of
approach and timing.

POD 2 - The GROW coaching process

Analyzing the steps and activities in the GROW coaching process.

POD 3 - The LEARN coaching model

Analyzing the principles of the LEARN coaching model.

POD 4 - Supporting the practical application.

Examining how to build trust to achieve a successful coaching
outcome.

POD 1 - Creating context

Identifying the concept and purpose of mentoring.

POD 2 - The macro mentoring process

Analyzing the phases of the macro mentoring process including:
- Phase 1: Establishment.
- Phase 2: Relationship building and implementation.
- Phase 3: Assessment.
- Phase 4: Separation.

POD 3 - The micro mentoring process

Identifying six steps to structure any mentoring conversation.
Examining stakeholder roles in the mentoring process, including
the mentor, the mentee, and the line manager.

POD 4 - Supporting the mentoring process

Identifying the nature of the change and transformation that
takes place in a mentoring process.

POD 1 - Creating context

Distinguishing between a team and a group.
Defining group dynamics and how these fit into the stages of
team development.

POD 2 - Self-development tool for team leaders

Maximizing results from your team,
Using team norms to contribute to collective performance.

POD 3 - Supporting teamwork through leadership and
management style

Using the Situational Leadership model.

POD 4 - Practical tips and tools for team leaders

Examining tips for effective feedback.
Identifying ways to improve your team.
Examining ways to build you team's character.

POD 1 – What is motivation?

Defining motivation.
Understanding how motivation creates purpose.
Identifying the three components of motivation.
Understanding internal and external motivation.

POD 2 - Theories of motivation

Discovering six of the most common theories of motivation.

POD 3 - A manager's tips for employee motivation

Distinguishing between morale and motivation.
Understanding the impact of good morale in the workplace.
Uncovering myths about what motivates employees.
Identifying eight ways for managers to motivate their employees.

POD 4 - Motivating myself

Identifying what you really want and need.
Using 10 steps to motivate yourself.
Discovering five tips for self-motivation.

POD 1 – What is self-directed leadership?

Understanding what self-leadership means.
Examining why self-leadership has become a critical future skill.

POD 2 - The self-leadership process: Part 1

Examining the first part of the self-leadership process.

POD 3 - The self-leadership: Part 2

Exploring boundaries and work ethic in your work environment.

POD 4 - Tips and tools for self-leadership

Understanding the rationale for prioritizing self-leadership.
Exploring tips and tools to help you become a self-directed
leader.

Transversal Skills

POD 1 - Creating context

Identifying how to prioritize problems.
Examining seven quick problem-solving steps for busy people.

POD 2 - Practical problem-solving strategy: Part 1

Examining the Root Cause Analysis problem-solving technique.

POD 3 - Practical problem-solving strategy: Part 2

Understanding how to use the Five Whys problem-solving
technique.

POD 4 - Practical problem-solving strategy: Part 3

Using the SWOT Analysis technique in problem-solving.

POD 1 - Creating context

Understanding what decision-making is.
Identifying key focus points during the decision-making process.

POD 2 - Using a decision-making technique

Determining decision-making criteria.
Determining how to weigh up alternatives when making
decisions.

POD 3 - Practical decision-making strategy: Part 1

Analyzing the Force Field Analysis technique as a decisionmaking
tool.

POD 4 - Practical decision-making strategy: Part 2

Examining the Cause-and-Effect Analysis technique for
decision-making.

POD 1 - What is diversity?

Understanding what diversity really means.
Examining the things that make people diverse.

POD 2 - The organizational benefits of diversity

Identifying multiple benefits of a diverse workforce for an
organization.

POD 3 - Making diversity work

Examining organizational focus points: where to direct energy
and effort to improve diversity management and inclusivity.

POD 1 - How to restore a relationship

Identifying our choices in response to our incorrect or
inappropriate behavior.
Understanding why apologies are important.
Identifying why we don't apologize.
Discovering four simple steps to make a sincere apology.

Personal Branding

POD 1 - How assertive are you?

Examining the benefits of being assertive in changing your life for
the better.

POD 2 - Identifying the three behavioral style and their
characteristics

Examining the passive, assertive, and aggressive behavioral
styles.

POD 3 - Habits to help you become more assertive

Identifying different habits that can help you become more
assertive.

POD 4 - Additional resources

Identifying resources that will help you develop your assertiveness.

POD 1 - Why is a story such a powerful tool?

Identifying why storytelling is an effective tool.
Examining what storytelling can do for your message.
POD 3.

POD 2 - The elements of a good story

Identifying the framework for a good story.
Examining the elements of a good story.

POD 3 - Tips and tools to improve storytelling

Examining how to immerse your audience in your story.
Discovering how to create suspense or a sense of wonder.
Examining how to make people care about your story.

POD 1 - Planning your presentation

Identifying the Why, What, and How of your presentation.
Creating context by examining the facts about your topic.
Planning your pitch by examining the needs and expectations of
your target audience.
Planning your approach by selecting the right dress code.
POD

POD 2 – Building your presentation

Defining your introduction by formulating the background, the
baseline, and the outline.
Identifying and using meaningful information using the SLIDE
technique.
Creating a powerful conclusion by summarizing, engaging
audience participation, and closing with a call to action.

POD 3 – Rehearsing your presentation

Familiarizing yourself with the content and practicing the
presentation.
Rehearsing your presentation and making notes.
Integrating different presentation methods into your delivery.
Improving your delivery by asking for feedback.

POD 4 - Delivering your presentation

Calming your nerves.
Opening the presentation with a great introduction.
Using effective body language throughout your presentation.
Communicating effectively with your audience.

POD 1 - Dress codes

Identifying dress codes for different levels in a company.
Identifying what to wear to work to suit your position and office
culture.

POD 2 - Dress code rules

Examining dress code rules to ensure a professional image.

Workplace Conduct

POD 1 - Conduct guidelines for effective meetings

Analyzing global meeting statistics.
Understanding how not to behave during meetings.
Identifying the back-to-basics guide for good meetings.
Examining meeting dos and don’ts.

POD 2 – Why meetings don't work

Identifying the contributing factors to ineffective meetings,
including:
- Information
- Meeting length
- Starting late
- Thinking out loud
- No accountability
- Recap

POD 3 – Making meetings work

Examining six methods to ensure your meetings are effective
and efficient, including:
- Eighteen minutes maximum
- No chairs
- No cellphones
- Maximum ten attendees
- DRI
- Five-word summary

POD 1 – Identifying bullying behaviors

Examining different types of bullying, including:
- Cyberbullying.
- Bullying at work.
- Bullying at school.
  POD

POD 2 - Identifying workplace bullies

Identifying the six most common types of workplace bullies.

POD 3 - Resources for help

Identifying resources for support for bullying at school.
Identifying resources for support if you are being cyberbullied.
Reviewing workplace bullying behaviors.
Examining your reality.
Examining nine suggestions to help deal with a workplace bully.

POD 1 – The Code of Good Practice

Defining what constitutes sexual harassment.
Identifying what the Code of Practice covers in terms of sexual harassment.
Determining where and how the Code applies.
Determining workplace policy principles that relate to sexual harassment.

POD 2 – The faces of sexual harassment

Reflecting on facts and figures about sexual harassment.
Identifying different forms and behaviors of sexual harassment.

POD 3 – Taking action against sexual harassment

Determining your first response when facing sexual harassment.
Identifying practical tips to deal with sexual harassment.
Determining the formal steps available to victims of sexual
harassment.

POD 4 – Healing from sexual harassment.

Understanding what trauma is.
Identifying the signs and symptoms of trauma caused by sexual
harassment.
Determining the steps you can take to heal from the trauma of
sexual harassment.

Relationship Building and Networking Skills

POD 1 - Creating context

Identifying what a "difficult person" is.
Examining different types of difficult people.

POD 2 - Dealing with difficult people in general

Examining eight steps to deal with difficult people effectively.

POD 3 - Dealing with the difficult customer

Discovering eight strategies to deal with the difficult customer.
Identifying the dos and don'ts of dealing with difficult customers.

POD 1 - Tips for talking

Identifying ten tips to communicate in a people-centered way.

POD 2 - Being a great conversationalist

Examining ten tricks to become a great conversationalist.

POD 3 - Generational communication

Understanding different generations, their backgrounds,
characteristics, communication preferences, and strengths.

POD 4 - Office small talk

Examining the most important dos and don'ts of office small talk.

POD 1 - Things to know about your recipient

Planning your email by asking questions about the goal, the
message, the recipient, and the subject line of your email.

POD 2 - Good emails have...

Discovering top tips for writing a good beginning, middle, and end to your email, including:
- The greeting
- The introduction
- The middle or body of the email
- The wrap-up and sign-off of your email.

POD 3 - Email rules to live by

Identifying important rules to help you communicate with impact and write effective emails,

POD 4 - When to send your email

Determining the best time to send your email to get a quick
response.

POD 1 - Identifying bad telephone etiquette

Identifying points of frustration for a caller.
Recognizing bad telephone etiquette.
Identifying rudeness, bad attitude, and distraction.
Recognizing the impact of bad telephone etiquette on the caller.

POD 2 - Understanding what good telephone etiquette is

Identifying the ten points of good telephone etiquette.
Understanding the importance of having empathy for your caller
and their problems.
Measuring your own telephone etiquette with a quiz.

POD 3 - Understanding why we need to have good telephone
etiquette

Stating the consequences of both good and bad telephone etiquette.

POD 4 - Let's get practical: Steps to improve your telephone etiquette

Applying practical tips for dealing with difficult callers.
Applying these practical tips to a call simulation quiz.

Technical Skills

POD 1 - Prospecting and qualifying
The first step of sales focuses on:

Identifying the importance of using a process to make a sale by explaining the adaptive nature of the sales process.

POD 2 - Preparation and research
The preparation and research phase of sales is concerned with:

Recognizing the importance of "doing your homework" before contacting a new customer.
Understanding the importance of gaining your customer's trust.
Listing the essential information to collect during the preparation and research step to develop sales objectives.

POD 3 - Conducting a needs assessment
When conducting a needs assessment you should focus on:

Understanding the purpose of the needs assessment as an opportunity to create solutions that need the customer's needs.
Identifying the customer's needs and turning these needs into sales opportunities.
Identifying the objectives of your sales call before making the call.

POD 4 - The sales pitch or demo
Learn how to develop a concise sales pitch by:

Utilizing the customer need to create a concise sales strategy.
Tailoring your presentation to address the customer's need and their unique situation.
Utilizing a concise presentation to demonstrate your mastery as a salesperson.

POD 5 - The sales proposal and objection handling
While building a proposal, you should focus on:

Recognizing the most common objections and how to handle them by:
- Identifying the most common objections from customers.
- Reframing your perception of an objection to view it as an opportunity to deepen the relationship with the customer.
- Matching the correct objection handling strategy to the objection you are facing.

POD 6 - Closing the sale

Recognizing the importance of closing the sale and treating it as an ongoing part of the sales process, not an event, by:
- Recognizing that the closing helps the customer to solve their problem.
- Recognizing the verbal and non-verbal cues of the customer and using these cues to close the sale.
- Establishing an ongoing customer relationship through the way you close the sale.

POD 7 - Follow-up

Demonstrating the ability to build a lasting customer relationship by following through on the expectations created during the sales process by:
- Understanding what follow-up entails and why it is critical.
- Understanding the ongoing nature of the follow-up step in the sales process.

POD 8 - How to be a great salesperson

Identifying areas in your sales approach that require improvement by:
- Identifying the 12 keys to becoming a great salesperson.
- Identifying areas in which you can improve your performance
  or approach.

POD 9 - Am I a great salesperson?

Identifying areas in your saIdentifying areas in your sales approach that require improvement.

Digital Marketing

POD 1 - Introduction to Social Media
Learn how to use Social Media as a digital marketing tool by:

Defining the meaning of Social Media.
Identifying the advantages and disadvantages of Social Media.

POD 2 - LinkediN: Tips and Tricks
Harness the power of LinkedIn by:

Defining what LinkedIn is as a platform.
Examining the reasons to use LinkedIn.
Investigating tips to use LinkedIn effectively in a marketing context.

POD 3 - Facebook: The Power of Social Media
Learn how to use Facebook for marketing by:

Defining what Facebook is as a platform.
Examining the reasons to use Facebook.
Investigating tips for effective marketing on Facebook.

POD 4 - Instagram: Get your brand noticed
Grow your brand on Instagram by:

Defining what Instagram is as a platform.
Examining the reasons to use Instagram.
Discovering tips for effective marketing on Instagram.

POD 5 - TikTok: Get the attention your brand deserves
Increase your following on TikTok by:

Defining what TikTok is as a platform.
Examining reasons for using TikTok.
Discovering tips for effective marketing on TikTok.

POD 6 - Youtube: Video content development
Grow your audience by:

Defining what Youtube is as a platform.
Identifying the purpose of using Youtube as a platform.
Examining how to create great video content.

POD 1 - Definition of Netiquette
Communicate effectively on the internet by:

Defining what Netiquette is.
Understanding why Netiquette is important.
Examining the advantages and disadvantages of Netiquette.

POD 2 - Rules of Netiquette
Improve your online communication by:

Discovering the list of rules that make up Netiquette.

POD 3 - How to use Netiquette in everyday life
Master the art of communicating by:

Discovering tips to make your online communication clearer.

POD 4 - Delivering your presentation

Calming your nerves.
Opening the presentation with a great introduction.
Using effective body language throughout your presentation.
Communicating effectively with your audience.

POD 1 - Content Marketing for posting success
Get to grips with Content Marketing by:

Defining what Content Marketing is.
Identifying different types of Content Marketing (social media, email, blogs, web content, etc.).
Examining why Content Marketing is crucial to your team’s
success.

POD 2 - Harness the power of Search Engine Optimization
Discover the power of SEO by:

Defining what SEO means.
Understanding the importance of SEO.
Discovering how to create an SEO strategy.

POD 3 - Paid Digital Marketing strategies
Explore the benefits of Paid Digital Marketing by:

Defining what Paid Digital Marketing is.
Investigating examples and types of paid media.

POD 4 - Developing your Digital Marketing strategies
Start developing successful Digital Marketing strategies by:

Defining what a Digital Marketing strategy is.
Examining how to develop a successful Digital Marketing strategy.

Risk Management and Governance

Understanding the difference between corruption and fraud.
Identifying the dimensions of corruption (corrupt activities).
Identifying corrupt practices.

Defining bribery as a transaction.
Understanding what can be viewed as a bribe.
Identifying the elements and evidence that constitute bribery.
Scenario-based learning:
- Determining the right course of action in a given scenario.

Understanding the importance of ethics by means of global
scandals.
Defining conflict of interest.
Determining whether a conflict of interest exists.
Using decision-making guidelines to avoid conflict of interest.

Defining a culture of compliance.
Identifying the eight elements of a good compliance program.
Examining the elements of a comprehensive ABC compliance program.

Defining fraud, money laundering, and terrorist financing.
Examining facts about money laundering and terrorist financing.
Using examples to explain the three steps in the money laundering process.
Identifying five key steps to contribute to combating money
laundering and terrorist financing.

Examining the evidence timeline of major corporate fines
relating to measures, controls, and screening of customers and
3rd parties.
Questioning transaction criteria to identify potentially suspicious
transactions.
Interrogating example scenarios of suspicious customer
behavior / transactions.
Using the four checkpoints for effective reporting of potentially suspicious transactions.
Applying the three rules to successful reporting and identification
of criminals.

Understanding the basic principles of KYC.
Examining what KYC tells you about customers and 3rd parties.
Reviewing the KYC program steps.
Identifying the three elements of KYC good practice.
Reflecting on the KYC process.
Using the S-A-F-E method as KYC for transactions.

POD 1 - What is business continuity management

Defining business continuity management.
Explaining the purpose of business continuity management.
Identifying the benefits of business continuity management.

POD 2 - How to ensure business continuity

Creating a business continuity framework.
Testing the business continuity framework.
Examining other considerations.

POD 3 - How does business continuity apply to employees?

Describing the responsibilities of employees relating to business continuity management.

Automotive Series

POD 1 - Introduction

Defining who a customer is.
Understanding what customers expect from a sales executive.
Analyzing how to influence the 6-step customer buying cycle.
Using the 8-step process to close the deal.

POD 2 - Meet and greet

Analyzing the three deciding factors that customers use to measure a sales executive.
Understanding how to make a great first impression using personal appearance, approach, and attitude.

POD 3 - Qualify the customer

Identifying three steps to successfully qualify a customer.
Applying different question types to qualify a customer.
Identifying focus areas to formulate qualifying questions.

POD 4 - Present the product

Demonstrating how to present the vehicle to the customer.
Demonstrating how to do a static and dynamic vehicle presentation.
Using the 6-point presentation process during the vehicle demonstration.
Demonstrating the steps to follow before, during, and after a demonstration drive.

POD 5 - Addressing objections

Understanding the value of an objection in the sales process.
Differentiating between an objection and an excuse.
Identifying the main types of objections.
Demonstrating two strategies and a 5-step process to address objections.
Applying techniques to demonstrate value to the customer.
Identifying the dos and don’ts when handling objections.

POD 6 - Ask for the deal

Understanding how to close the deal, ask for the sale, and seal the deal.
Distinguishing between three different types of deal closers and when to use them.
Applying the 9-step process to seal a deal.

Compliance

POD 1 - What is risk?

Understanding why risk management is important and necessary.
Identifying what risk is.
Examining the different risk categories.

POD 2 - What is risk management?

Identifying what risk management involves.
Understanding how to make risk management work.
Examining the benefits of managing risk.
Adopting a robust risk culture.

POD 3 - The risk management process: Part 1

Clarifying risk management goals.
Identifying key stakeholders involved in risk management.
Identifying risks in your environment.

POD 4 - The risk management process: Part 2

Understanding how to act when a risk is identified.
Monitoring and reviewing risk management.
Understanding the communication involved in risk management.

POD 1 - Aims of the LRA

Explaining the purpose of the Act.
Examining what is included and excluded by the Act.

POD 2 - Key stakeholders in terms of the LRA

Identifying the key stakeholders in terms of the LRA.
Identifying the roles of key stakeholders.

POD 3 - Unfair labor practices and dismissal

Identifying four types of unfair labor practices.
Explaining how disputes about unfair labor practices should be handled.
Exploring the remedies available in cases of unfair labor practice.
Identifying valid reasons for dismissal.
Identifying the criteria for fair dismissal procedures.

POD 4 - Disciplinary and grievance procedures

Explaining the disciplinary procedure.
Explaining the grievance procedure.

POD 1 - Overview of the OHS Act

Understanding the legal intent of the OHS Act.
Examining what is included and excluded by the Act.

POD 2 - Duties in terms of the OHS Act

Identifying the duties of employers and employees in terms of the Act.

POD 3 - Duties in terms of the OHS Act

Examining the duties of inspectors, representatives, and
committees in terms of the Act.

POD 4 - OHS workplace procedures

Reviewing accident and emergency responses.
Explaining investigation requirements in terms of the Act.

POD 1 - The core of the workplace ethics

Understanding what workplace ethics are.
Examining the basis of workplace ethics – our collective values
and beliefs.

POD 2 - Ethical workplace behavior

Identifying the questions one can ask to test the ethics of a decision.
Reviewing how ethics apply to relationships inside and outside
the workplace.

POD 3 - The dark side of workplace ethics

Testing your understanding of ethical and unethical behavior through practical scenarios.

POD 1 - Overview of the PoPIA Act

Identifying what the PoPI Act is.
Understanding how the Act is applied.
Reviewing the aims of the Act.
Identifying five key definitions contained in the Act.
Understanding what ‘integrity of information’ means.

POD 2 - Classification of 'Personal Information' under the Act

Identifying examples of personal information.
Understanding personal rights under the Act.
Examining how personal information should be handled to manage risk.

POD 3 - Implementation of the Act
Examining how the PoPI Act is implemented pertaining to:

The duties of the Information Regulator.
Your rights in terms of direct marketing.
How to lodge a complaint.
The penalties applicable for non-compliance to the PoPI Act.

POD 1 - Who, What, and Why?

Describing the nature of the PoPIA.
Distinguishing between the responsibilities of different role-players.
Describing the role of the information officer.
Demonstrating awareness of the relationship between the PoPIA and other South African information protection laws.

POD 2 - Ethical workplace behavior

Examining and applying the eight general processing conditions, including:

accountability,
processing limitations,
purpose specification,
further processing,
information quality,
openness,
security safeguards, and
vvv subject participation.

POD 3 - The dark side of workplace ethics

Describing the processing strategies relevant to the following:
- Processing of special information.
- Use of personal information for direct marketing purposes.
- The transborder transfer of personal information.
- Processing of personal information for employment purposes.
Describing the relationship between the PoPIA and GDPR.
Describing the consequences of PoPIA non-compliance.

POD 1 - Introduction to FAIS

Identifying the rationale for FAIS legislation.
Understanding the purpose of FAIS.
Examining the problems of different legislation that applies to
different industry sectors.
Identifying how FAIS addresses these problems.

POD 2 - Terminology used in legislation

Explaining different terms and concepts used in legislation in the correct context.

POD 3 - Consumer protection

Identifying how legislation protects consumers.
Identifying the measures that protect consumers.
Identifying the role-players involved in consumer protection.

POD 4 - FAIS licensing processes and requirements

Identifying the steps in the authorization process for a company to conduct advisory and intermediary service activities.
Understanding Fit-and-Proper requirements.

POD 5 - Requirements for licensing by FAIS for different roles

Identifying the requirements for three different career paths, namely:
- Key Individuals
- The Compliance Officer
- The Representative.

POD 1 - About cybersecurity

Define cybersecurity and cybercrimes.
Describe the history of cybercrimes.
Identify modern trends in cybercrime.
Analyse the importance of cybersecurity.

POD 2 - Cybersecurity for businesses

Identify role-players.
Describe cybersecurity models.
Analyse the need for cyberculture within a business.

POD 3 - Cybersecurity for individuals

Define social engineering.
Identify social engineering attacks.
Respond to social engineering threats and attacks.

POD 1 - Role-player rights

Identifying the duties of employers and employees in terms of the Act.

POD 2 - Guidelines for working hours

Examining the guidelines pertaining to working hours, including ordinary hours, overtime, meal intervals, rest periods, public holidays, night work, and Sunday work.

POD 3 - Guidelines for leave

Explaining employee leave as it applies to annual leave, sick leave, maternity leave, and family responsibility leave.

POD 4 - Guidelines for remuneration (pay)

Identifying the employer information to be provided to an employee.
Reviewing guidelines for employee records.
Identifying information to be included on a pay slip or salary advice.
Explaining regulations about salary deductions.

POD 1 - Overview of EE Act

Understanding the purpose of the EE Act.
Examining the guidelines for implementation of the Act in the workplace.

POD 2 - Unfair discrimination

Defining unfair discrimination in the workplace.
Exploring guidelines and requirements to avoid unfair discrimination.

POD 3 - Affirmative action

Defining affirmative action.
Identifying key concepts associated with affirmative action.
Reviewing employment policy requirements regarding affirmative action.

POD 4 - Implementation of affirmative action

Explaining compliance in the context of affirmative action.
Defining the Employment Equity Plan and the Employment Equity Report.
Reviewing the enforcement of employment equity in the workplace.

POD 1 - Overview of the PFMA Act

Examining the background information to the Act.
Understanding the purpose and objectives of the Act.
Reviewing the PMFA in relation to the South African Constitution.

POD 2 - The chapters of the PFMA

Creating awareness of the scope of the PFMA.

POD 3 - Policies contained in the Act
Examining the policies contained in the Act pertaining to:

Departments and Public Entities.
National Treasury.
Provincial Treasuries.
Loans, guarantees, and other commitments.
Accounting officers and financial statements.
Offenses.

POD 1 - Overview of workplace professionalism

Understanding what workplace professionalism means.
Examining professional behaviors in a work context.

POD 2 - Professional relationships

Examining professional relationships inside and outside the workplace.

POD 3 - Professional work ethic

Exploring boundaries and work ethic in your work environment.

POD 1 - Introduction to TCF

Identifying what TCF means.
Examining why TCF exists.
Understanding why TCF is important right now.

POD 2 - TCF in practice

Understanding the fairness outcomes underlying TCF.
Identifying how the six fairness outcomes can be achieved in daily business practices.

POD 3 - What will TCF do for the financial services customers?

Understanding different levels of customer protection and how they work.
Distinguishing between ‘suitability’ and ‘best interest’ when meeting the needs of the customer.

POD 4 -Making TCF a part of your business DNA

Understanding how to embed TCF in the day-to-day activities of your business.

POD 1 - Anti-money laundering and counter-terrorist financing (AML and CTF)

Defining fraud, money laundering, and terrorist financing.
Examining facts about money laundering and terrorist financing.
Using examples to explain the three steps in the money laundering process.
Identifying five key steps to contribute to combating money laundering and terrorist financing.

POD 2 - AML/CTF Suspicious transactions

Examining the evidence timeline of major corporate fines relating to measures, controls, and screening of customers and 3rd parties.
Questioning transaction criteria to identify potentially suspicious transactions.
Interrogating example scenarios of suspicious customer
behavior / transactions.
Using the four checkpoints for effective reporting of potentially suspicious transactions.
Applying the three rules to successful reporting and identification
of criminals.

POD 3 - What will TCF do for the financial services customers?

Understanding different levels of customer protection and how they work.
Distinguishing between ‘suitability’ and ‘best interest’ when meeting the needs of the customer.

POD 4 -Making TCF a part of your business DNA

Understanding how to embed TCF in the day-to-day activities of your business.

POD 1 - Principles of First Aid

Understanding the purpose of first aid, the safety of the aider, and what the law says about First Aid.

POD 2 - It’s all about preparedness

Managing first aid equipment.

POD 3 - Scene and casualty management

Assessing the accident scene and managing individual injuries.

Wellness

POD 1 - Overview of HIV-AIDS

Identifying what HIV-AIDS means.
Understanding how HIV-AIDS is contracted.
Identifying the different stages of HIV-AIDS.
Understanding how HIV testing works.

POD 2 - Presentation of HIV-AIDS

Listing the different ways to prevent HIV-AIDS transmission in four areas, including:
- Sexual contact.
- Mother-to-child.
- Injecting equipment.
- Blood transfusion and organ or tissue transplantation.

POD 3 - Living with HIV-AIDS

Identifying ways to stay healthy and productive when living with HIV, including:
- Taking medication.
- Exercising regularly.
- Dieting in a balanced way.
- Consulting with a health professional.
Building a support system with the help of family and friends.

POD 4 - Overview of sexually transmitted diseases (STDs)

Defining what an STD is.
Identifying the different types of STDs.
Identifying different ways to practice safe sex to minimize the risk of infection.

POD 1 - Fundamentals of financial wellness

Defining financial wellness versus a crisis.
Describing financial freedom.
Assessing your current financial status.

POD 2 - The psychology of money

Identifying the four elements of money psychology.
Assessing your money psychology.
Examining ways to develop a productive relationship with money.

POD 3 - Money habits

Defining productive and unproductive money habits.
Evaluating how you manage your personal finances.
Identifying ways to improve how you manage your personal
finances.

POD 4 - Ways to manage our money well

Examining five steps to effectively manage your money, including:
- Budgeting
- Spending
- Borrowing
- Saving
- Planning

POD 1 - Content Marketing for posting success

Defining trauma and post-traumatic stress.
Identifying the sources of trauma and post-traumatic stress.
Examining the impact of trauma and post-traumatic stress.

POD 2 - Development stages of trauma and post-traumatic stress

Identifying the stages of trauma and post-traumatic stress.
Explaining the signs and symptoms of trauma and posttraumatic stress.

POD 3 - The healing process

Examining the role of 'locus of control' in dealing with trauma and post-traumatic stress.
Exploring tips and tools to recover from trauma and posttraumatic stress.

POD 4 - Helping other with trauma

Using a 3-step approach to help people at the point of trauma.
Identifying ways to support others healing from trauma.

Performance

POD 1 - What is attitude?

Identifying the three components of attitude.
Examining the impact of attitude using positive and negative
examples.

POD 2 - Determine your attitude status

Identifying your personal attitude status.
Identifying focus areas for improvement.
Linking attitude to your life success.

POD 3 - The impact of attitude

Discovering how attitude impacts team dynamics and success.
Examining tips and tools to cultivate a positive team attitude.

POD 4 - Baking lessons

Analyzing the components of a winning workplace attitude.
Discovering five easy steps to change your attitude.

POD 1 - Understanding awareness

Defining what awareness means.
Differentiating between awareness, attention, and mindfulness.

POD 2 - Identifying different types of awareness

Distinguishing between self-awareness, social awareness of
time, and awareness of tasks and results.

POD 3 - The importance of awareness

Understanding how important awareness is in your life and your relationships.
Identifying the impact of awareness on productivity.
Identifying the value of environmental awareness in your life.
Recognizing the benefits of awareness.

POD 4 - Developing awareness

Recognizing your current level of awareness through self-assessment.
Discovering ways to continuously develop your level of awareness using six steps.

POD 1 - What does impact mean to you?

Understanding the value and importance of making an impact.
Identifying your impact on the people in your life.

POD 2 - Strategies for a powerful impact.

Examining how to make a powerful positive impact on the people or situations in your life.
Discovering practical strategies to apply to create a more
powerful, positive impact.

POD 3 - Impact through productivity

Understanding what productivity really means.
Examining the impact of productivity or lack thereof on your team.

POD 4 - Cultivating self-discipline

Exploring tips and tools to help you develop self-discipline.
Applying the principles of self-discipline to help reach your goals.

POD 1 - What does enthusiasm mean?

Understanding what it means to have enthusiasm.

POD 2 - Why is enthusiasm a choice?

Discovering why enthusiasm is a choice and not a feeling.

POD 3 - How does enthusiasm impact my work-life balance?

Identifying the impact of enthusiasm on your personal life, your team, and your organization.

POD 4 - How to develop an enthusiastic mindset.

Identifying the myths and facts about enthusiasm.
Discovering six ways to build enthusiasm.
Applying strategies to develop an enthusiastic mindset.

POD 1 - What is self-discipline?

Understanding what self-discipline means.
Examining the five benefits of self-discipline.

POD 2 - Why is self-discipline such a great characteristic?

Identifying the characteristics of self-discipline.
Determining if you have the characteristics of self-discipline.

POD 3 - The impact of self-discipline on my life and my team

Exploring the boundaries of self-discipline in your life and work environment.

POD 4 - Cultivating self-discipline

Exploring tips and tools to help you develop self-discipline.
Applying the principles of self-discipline to help reach your goals.

Pollen Leadership

POD 1 - The relevance of managers and leaders in the future world of work

Understanding the difference between corruption and fraud.
Identifying the dimensions of corruption (corrupt activities).
Identifying corrupt practices.

POD 2 - Building the case for the manager-leader combo
Identifying why future fit means managing-leading in combination by investigating:

The 14 principles of the future organization.
The characteristics of future workplaces.
What future employees will (be) like.

POD 3 - The nine skills requirements of next-gen manager-leaders
Acquiring knowledge that will enhance your performance as a
manager-leader by covering:

Technology management
Out-centric leadership
Emotional intelligence
ROWE focus
Tension-tolerant collaboration
Feedback
Handling uncertainty
Constant learning
Big picture thinking

POD 4 - Are you a good manager-leader

Acquiring lessons in manager-leader excellence through selfreflection
and feedback.
Acquiring four quick tips for becoming a better manager-leader.

Pollen HR

POD 1 - Disputes in the Workplace

Identifying the difference between conflict and a dispute:
- Defining conflict in the workplace.
- Defining a workplace dispute.
Distinguishing between conflicts and disputes in the workplace.
Identifying the reasons for workplace disputes.
- When is it the employee’s fault?
- When is it the employer’s fault?

POD 2 - How to resolve disputes

Defining the process of alternative dispute resolution (ADR).
Explaining how disputes are resolved through ADR.
Distinguishing between a private dispute resolution versus a statutory dispute resolution:
- What is private dispute resolution
- What is statutory dispute resolution
Explaining how the ADR forums resolve disputes.
- Defining Arbitration, Mediation, and Conciliation.

POD 3 - Understand what Arbitration is

Differentiating between arbitration and litigation.
Identifying when to use which process.
Determining how to agree to arbitration.

POD 4 - Who takes part?

Identifying the role-players in arbitration, including:
- The Arbitrator.
- The Employer.
- The Employee/s.
Explaining the roles and responsibilities of these parties during the arbitration.

POD 5 - How does it work?

Preparing for what happens before arbitration:
- Preparation.
- Representation.
- Pre-arbitration meeting.
Preparing for what happens during arbitration:
- Introduction.
- Preliminary issues.
- Narrowing issues.
- Hearing the evidence.
- Closing arguments.
Preparing for what happens after arbitration:
- The arbitration award.

POD 6 - What is the CCMA?

Explaining the role and purpose of the CCMA.
Explaining how the CCMA helps you to resolve workplace disputes.

POD 7 - Arbitration tips

Identifying tips to use during the arbitration process, including:
- The opening statement.
- Presenting your evidence.
- Cross-examination.
- Closing statements.

POD 8 - Now it's your turn!

Applying your knowledge of the arbitration process to scenariobased questions.

Pollen ICT Skills

POD 1 - Navigation

Learning how to find your way around documents and websites using a computer.

POD 2 - The Mouse

Learning how to use the mouse to increase the efficiency of your
work on a computer.

POD 3 - The Keyboard

Identifying and using the different functionalities of a standard computer keyboard.

POD 4 - The Desktop

Learning how to find your way around and use the computer
desktop's basic functions, which include:
- the taskbar,
- the start icon,
- the control panel,
- checking network connectivity,
- using file explorer, and
- internet browsers.

POD 1 - About Inbox Zero

Defining inbox management by:
- Understanding the importance of inbox management.
- Identifying the advantages and disadvantages of inbox management.
Describing the nature of Inbox Zero strategies by:
- Understanding what Inbox Zero means.
- Identifying the benefits of Inbox Zero.

POD 2 - Hitting the target: applying the rules

Describing the benefits of organizing your inbox.
Identifying how to organize your inbox by applying the following rules:
- Create labels.
- Create folders.
- Apply filters.
- Delete emails.

POD 3 - Level up: Follow processes

Describing inbox management best practices:
- Establishing the link between inbox management rules and processes.
- Identifying best practices for reading and responding to
  emails.
Applying processes relating to inbox management:
- Emailing the 5 Ds of Inbox Zero.
- Applying effective time management.

POD 1 - Understanding the basic principles of AI.

Exploring the origins of AI through a visual timeline.
Defining AI today, including examples of its uses and AI-enabled applications and tools, such as chatbots, navigational devices, decision-making tools, etc.
Exploring the future role of AI in our lives, society, and organizations, including, decision-making and human-AI partnership across different industries.

POD 2 - Understanding the fundamental framework of ChatGPT.

Defining what ChatGPT is, and its core mechanics.
Exploring the basic functionalities of ChatGPT, including essential features and primary prompting methods.
Evaluating the positive and negative impact of ChatGPT integration into various domains, namely business, customer service, and personal growth.

POD 3 - Understanding the ethical considerations associated with AI.

Investigating what bias in AI entails, its impact, common types of AI biases, and proactive strategies to overcome them.
Discussing the concept of ethics and its application to AI, by examining ethical practices in AI development and usage.
Exploring the meaning of privacy in AI and its significance, by examining common AI privacy challenges, and identifying strategies to protect and respect user data and privacy in AI.

POD 4 - Understanding the impact of cultivating an AI-driven culture.

Exploring AI's value as a productivity tool alongside human capabilities.
Investigating AI's role in enhancing efficiency, amplifying creativity, and integrating into problem-solving strategies.
Exploring AI's impact on workforce management, stress reduction, and work-life balance.
Discussing AI's role in driving innovation and the necessity of continuous learning in response to AI’s transformative influence.

Welcome to Pollen Power Skills.

In Josh Bersin's words...

Soft skills are hard - they are difficult to build, critical, and take extreme effort to obtain.

Power skills are those skills that give you real 'POWER' at work.

The POWER skills series provides unique insights into a topic in a rapid way. 10 minutes and you’re done.

True to its name, the power is yours to select the content you want to read or watch. Test your understanding with a few practical questions and off you go - to practice in real life.

Power Skills is delivered on two levels:

Foundational: Teach me.
Advanced: Challenge me.

Pollen POWER Skills

Establishing the basics of effective communication
Discovering tips to master effective communication by:

Exploring effective communication from a leadership perspective.
Communicating with intent.
Applying the "Results first" approach to all communication
messages.

Establishing the basics of effective communication

Discovering tips to master effective communication by:
Exploring effective communication from a leadership perspective.
Communicating with intent.
Applying the "Result's first" approach to all communication
messages.

Using emotional intelligence to improve your communication

Discovering different ways to boost emotional intelligence.
Understanding the link between emotional intelligence and leadership in the context of communication.

Using self-awareness to improve the effectiveness of your communication

Becoming self-aware by asking the right questions.
Discovering how self-awareness enhances your journey to
self-improvement.

Using active listening as a sales power tool

Discovering the art of effective listening to identify a customer's
need and pain points.

Asking the right questions

Exploring different types of sales questions to create a natural flow in the sales conversation and derive maximum meaning.

Understanding grit as a characteristic of super-successful salespeople
Developing a mindset to succeed by understanding:

How to develop personal resilience.
How to interpret passion and perseverance.
How to create a positive mindset through framing situations, failures, and successes.

Perfecting the art of persuasion
Understanding how to use persuasion as a sales tool to demonstrate
value to a potential customer by:

Applying a personalized touch to sales conversations.
Applying persuasion techniques when closing the deal.

The role of context in cultural intelligence

Discovering the importance of cultural context in effective
communication.
Making sense of behavior by understanding the context of the person or situation.
Identifying how to learn about other cultures.

Building your knowledge of cultural practices and norms

Discovering the influence of cultural norms and practices in the context of people's behavior and performance.

The adaptable workplace

Discovering the benefits of cultural adaptability in the workplace.
Exploring ways to encourage cultural adaptability amongst
employees.

Making the change towards adaptability

Understanding why adaptability has become a future skill for citizens of a global economy.
Identifying ways to measure your own cultural adaptability.

Understanding the danger of indecisiveness

Understanding the impact and potential consequences of
indecisiveness and procrastination when making important decisions.
Discovering easier and more effective ways to make decisions.

Exploring the unintended consequences of decisions

Discovering the meaning of unintended consequences.
Identifying the root causes of unintended consequences and how to address these causes.

Understanding complex decisions

Defining a complex decision and strategies to approach these decisions.
Applying simple techniques to make decision-making easier and more effective.

The role of intuition in decision-making

Discovering the role of “gut feel” in decision-making and knowing when to trust your gut.

Understanding what ethical decision-making requires

Understanding the importance of using ethics as a baseline for decision-making.
Identifying the factors that influence ethical decision-making.
Discovering how to create an ethical workplace culture.

The importance of curiosity

What is curiosity?
The importance of curiosity.

Challenges associated with curiosity

How to battle personal ignorance.

How to nurture curiosity

Practical tips on how to nurture curiosity.

We don't know everything

How to be uncomfortable with the unknown.

The when, where, and how of learning

How to battle personal ignorance.

How to nurture curiosity

How to retain and integrate new information.

Creating your own learning path

Becoming part of a community of practice.
Finding your passion.
Finding a coach.
Embracing continuous learning.

Intrapersonal factors and negotiations

Negotiating with oneself.
Myths about women and negotiations.
How to use emotions during negotiations.
The perception of power in negotiations.

Intrapersonal factors and negotiations

How to negotiate with millennials.
Basic principles of negotiations.
Using the element of 'surprise' in negotiations.

Challenges and negotiations

Conflict and negotiations.
Virtual negotiations.
Culture and negotiations.

Welcome to Pollen Delta Skills

McKinsey’s research identified a series of Delta skills that we, as global citizens, will need to succeed in the future world and workplace.

Critical thinking.
Planning and ways of working.
Communication.
Mental flexibility.

Mobilizing systems.
Developing relationships.
Teamwork effectiveness.

Self-awareness and self-management.
Entrepreneurship.
Goals achievement.

Digital fluency and citizenship.
Software use and development.
Understanding digital systems.

Pollen Delta skills provide great insights into unique and relevant topics that you wouldn’t find in just any generic content library.

Pollen DELTA Skills

POD 1 -What is remote work?

Identifying different work environments.
The nature of working remotely.

POD 2 - When is remote work a good fit?

Benefits and challenge of remote work for employees.
Assessing a business and individual's eligibility to work remotely.

POD 3 - Setup for remote work success!
Practical tips for employees on organizing their remote work environment:

Curating your physical work environment.
Technology setup.

POD 4 - Roles and responsibilities of remote workers

What to expect from remote working employees.

POD 1 - It's a challenge!

Identifying and overcoming the challenges of remote work.

POD 2 - Use effective communication strategies

The importance of communication in remote working.
Mastering asynchronous communication.
Communicating clearly, frequently, transparently, and consistently.
Practical tips for meetings and collaboration.

POD 3 - Manage and monitor output

How to set standards, monitor, and manage remote teams.

POD 1 - Work plans! The answer to an effective day
A successful workplan enables daily goal achievement while remaining adaptable to a rapidly changing environment. Learn how
to build a great workplan by:

Defining a workplan and its benefits.
Unpacking the elements of a workplan.
Using a technology to develop a workplan.
Discovering tips to be adaptable and flexible around your workplan.

POD 2 - Getting stuff done: Time versus attention
Putting a different spin on time management:

Looking at time management from an attention point of view.
Practical tips on managing your time and achieving your goals.

POD 3 - Becoming an agile thinker
The role of agile thinking in planning and how you work:

Busting mythes about agile thinking.
Defining the agile thinker's characteristics.
Tips to develop agile thinking.

POD 1 - Getting to grips with what mental flexibility means

What characteristics define a mentally flexibility person?
Watershed: Mentally flexible versus mentally rigid.

POD 2 - Impact! How can mental flexibility change you and your
relationships.

Discovering the benefits of mental flexibility for yourself and your relationships.

POD 3 - What's stopping you?

Identifying personal and environmental barriers to becoming
mentally flexible.

POD 4 - Snapshot: Am I mentally flexible?

Assessing your current level of mental flexibility.

POD 5 - Getting on track: Improving my mental flexibility

Identifying practical ways to improve mental flexibility in yourself and your team.

POD 1 - Decoding digital citizenship

What is digital citizenship?
Good versus bad digital citizenship.
The good digital citizenship handbook.

POD 2 - Respecting yourself and others

Law: We need law and order in life and tech.
Access: Everyone must engage.
Netiquette: Mind your tech manners.

POD 3 - Educating yourself and others

Digital literacy: Digital skills are not enough.
Communication: Use the right tool at the right time and in the right way.
Privacy: The privacy and the internet oxymoron!

POD 1 - Decoding fluency
Decoding fluency covers the following topics:

The evolution of digital fluency.
Components of digital fluency.
The four digital personas.
Strategies to improve digital fluency in an organization.

POD 2 - Digital ethics
By examining digital ethics, we take these considerations into account:

What is digital ethics
Why is it important
Practical considerations:
- Digital elements
- Digital ethics by design

POD 1 - Introduction to generations
Introductions to generation covers:

An overview of generational profiles.
The importance of bridging the gap between generations of work.

POD 2 - The buzz around millennials

Why do we need to talk about millennials
Workspace expectations of millennials.

POD 3 - Optimizing workspaces

How to communicate with millennials.
The importance of diversity in the workplace.
Understanding millennials as managers.

POD 1 - What is ESG?

The history of ESG.
Defining environmental, social, and corporate governance.

POD 2 - ESG assessment

How to measure ESG performance.
Setting targets and criteria for assessment.

POD 3 - Benefits of ESG

Factors the impact customer choice.
Factors that impact investors.
Factors that impact employees,
Assessing aspiration versus delivery.

POD 3 - Benefits of ESG

Factors the impact customer choice.
Factors that impact investors.
Factors that impact employees,
Assessing aspiration versus delivery.

POD 4 - How to improve ESG
Learn how to improve ESG with respect to:

Consistency, transparency, and accountability.
Communication, knowledge sharing, cultural understanding and
open mindedness.

POD 1 - Structured problem solving

What is curiosity?
The importance of curiosity.

POD 2 - Logical reasoning

What is logical reasoning?
Types of logical reasoning: deductive, inductive, and abductive reasoning.

POD 3 - Bias

The influence of beliefs and bias on reasoning.
Understanding different types of bias.

POD 4 - Seeking relevant information

Using questions to enable critical thought.

POD 1 - What are negotiations?

What are negotiations?
The difference between negotiations and persuasion.
The link between persuasion, influence, and negotiations.
Benefits of effective negotiations.

POD 2 - Components of negotiations

Intrapersonal skills of successful negotiators.
Interpersonal skills of a successful negotiator.
Stages of an effective negotiation process.

POD 3 - Effective negotiations

Understanding different negotiation styles.
Applying different negotiation styles.

Download Pollen topics list

Download MS 365 topics list

The Microsoft 365 Pollen Series

is Unit Standard aligned and covers the following categories:

Microsoft 365 Pollen Series

Microsoft Word

Microsoft 365 Pollen Series

Microsoft Excel

Microsoft 365 Pollen Series

Microsoft PowerPoint

Pollen examples

Our Pollen series have a wide variety of Business and peorsonal developments Ideal for every company who stive to become great.

Need content please.

As you know, selling is not about the salesperson or the products and/or services they offer. It’s about the prospect/customer; about solving the prospect’s/customer’s problems, fulfilling their needs, and being a partner to them to help make their world better. This series does not only “tick all the boxes” when it comes to selling but also “ticks all the boxes” of a meaningful eLearning experience.