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Signify’s Pollen Series comprises a range of responsive (PC/ tablet / mobile) shelf content.
The Pollen Series can be customised to align to your organisation’s corporate identity at a small customisation fee.
The Pollen Series is aimed at a Supervisory and Team Leader-level target audience, and includes the following topics:
PERSONAL MASTERY
1. Active listening
POD 1 – The influence of perception on conflict management
POD 2 – Assessing your listening
POD 3 – Keys to active listening
POD 4 – Using questions
2. Controlling your anger
Pod 1 - Understanding anger
Pod 2 - Taking charge of your anger
3. Conflict Management
POD 1 – The influence of perception on conflict management
POD 2 – Conflict management styles and situational application
POD 3 – Conflict management strategies
POD 4 – Personal development in action
4. Emotional intelligence
POD 1 – Foundational concepts of EI
POD 2 - The Competencies of emotional intelligence
POD 3 - The Competencies of Emotional Intelligence
POD 4 - Practical application
5. Time management
POD 1 - Creating context
POD 2 - The circle of influence and concern
POD 3 - Creating alignment between your values and how you spend your time and energy
POD 4 - Practical time management tools and techniques
LIFE SKILLS
1. Stress Management
POD 1 – What is Stress?
POD 2 – Towards better balance
POD 3 – Managing sources of stress
POD 4 – Coping strategies for stress
2. Resilience
POD 1 – Creating context
POD 2 – Resiliency assets emotional intelligence
POD 3 – Resiliency assets competence
POD 4 – Resiliency assets optimism and coping skills
3. Making change easy
POD 1 – Why change is easier for some than others?
POD 2 – Reasons for resisting change
POD 3 – Bolstering change leaders
POD 4 – Tips for dealing with change
CAREER MANAGEMENT
1. Courageous conversations
POD 1 – What a courageous conversation is and why they need to happen
POD 2 – The keys to a successful courageous conversation
POD 3 – Communication skills to make your courageous conversation work
2. Coaching
POD 1 – Creating context
POD 2 – The GROW coaching process
POD 3 – The LEARN coaching model
POD 4 – Supporting practical application
3. Mentoring
POD 1 – Creating context
POD 2 – The Macro mentoring process
POD 3 – The Micro mentoring process
POD 4 – Supporting the mentoring process
4. Teamwork
POD 1 – Creating context
POD 2 – Self-development tool for team leaders
POD 3 – Supporting teamwork through leadership and management style
POD 4 – Practical tips and tools for team leaders
5. Motivation
POD 1 – What is motivation?
POD 2 – Theories of motivation
POD 3 – Manager's tips for employee motivation
POD 4 – Motivating myself
6. Self-directed leadership
POD 1 – What is self-directed leadership?
POD 2 – The self-leadership process – Part 1
POD 3 – The self-leadership process – Part 2
POD 4 – Tips and tools for self-leadership
TRANSVERSAL SKILLS
1. Problem-solving
POD 1 - Creating context
POD 2 - Practical problem-solving strategy #1
POD 3 - Practical problem-solving strategy #2
POD 4 - Practical problem-solving strategy #3
2. Decision-making
POD 1 - Creating context
POD 2 - Using a decision-making technique
POD 3 - Practical decision-making strategy #1
POD 4 - Practical decision-making strategy #2
3. Diversity management
POD 1 - What is diversity?
POD 2 - The organisational benefits of diversity
POD 3 - Making diversity work
4. How to apologise
POD 1 - How to restore a relationship
PERSONAL BRANDING
1. Being assertive
POD 1 – How assertive are you?
POD 2 – Identify the 3 behavioural styles and their characteristics
POD 3 – Habits to help you become more assertive
POD 4 – Additional resources
2. Telling a good story
POD 1 – Why a story is such a powerful tool
POD 2 – The elements of a good story
POD 3 – Tips and tools to improve storytelling
3. Presentation skills
POD 1 – Planning your presentation
POD 2 – Building your presentation
POD 3 – Rehearsing your presentation
POD 4 – Delivering your presentation:
4. Dress for success
POD 1 - Dress codes
POD 2 - Using a decision-making technique
WORKPLACE CONDUCT
1. Meeting etiquette
POD 1 – How assertive are you?
POD 2 – Identify the 3 behavioural styles and their characteristics
POD 3 – Habits to help you become more assertive
POD 4 – Additional resources
2. Dealing with bullying
POD 1 – Why a story is such a powerful tool
POD 2 – The elements of a good story
POD 3 – Tips and tools to improve storytelling
3. Sexual harassment
POD 1 – Planning your presentation
POD 2 – Building your presentation
POD 3 – Rehearsing your presentation
POD 4 – Delivering your presentation:
RELATIONSHIP BUILDING AND NETWORKING SKILLS
1. Dealing with difficult people
POD 1 – Creating context
POD 2 – Dealing with difficult people in general
POD 3 – Dealing with the difficult customer
2. How to talk to anyone
POD 1 – Tips for talking
POD 2 – Being a great conversationalist
POD 3 – Generational communication
POD 4 – Office small talk
3. Effective emails
POD 1 - Things you need to know about your recipient before you write an email
POD 2 - Good emails have...
POD 3 - Rules to live by
POD 4 - When to send your email
TECHNICAL SKILLS
1. PC basics
1. PC basics
POD 2 – The Keyboard
POD 3 – The Mouse
POD 4 – The Desktop
2. Telephone etiquette
POD 1 – What is bad telephone etiquette?
POD 2 – What is good telephone etiquette?
POD 3 - Why do we need good telephone etiquette?
POD 4 – Let’s get practical- Steps to improve your telephone etiquette.
RISK MANAGEMENT
ABC Introduction
ABC-Bribery
Conflict of interest
ABC compliance
AML and CTF: Anti-money laundering and counter terrorist financing
AML/CTF: suspicious transactions
KYC: Know your customer
AUTOMOTIVE SERIES
Practical selling skills
POD 1 - Introduction
POD 2 – Meet and greet
POD 3 - Qualify the customer
POD 4 – Present the product: PART 1
POD 4 – Present the product: PART 2
POD 5 – Addressing objections
COMPLIANCE SERIES
1. Risk Management
POD 1 – What is risk?
POD 2 – What is risk management?
POD 3 – The risk management process Part 1
POD 4 – The risk management process Part 2
2. Labour Relations Act
POD 1 – What is bad telephone etiquette?
POD 2 – What is good telephone etiquette?
POD 3 - Why do we need good telephone etiquette?
POD 4 – Let’s get practical- Steps to improve your telephone etiquette.
3. Basic Conditions of Employment Act
POD 1 – Role-player rights
POD 2 – Guidelines for working hours
POD 3 – Guidelines for leave
POD 4 – Guidelines for remuneration
4. Employment Equity Act
POD 1 – Overview of the EE Act
POD 2 – Unfair discrimination
POD 3 – Affirmative action
POD 4 – Implementation of affirmative action
5. Occupational Health and Safety Act
POD 1 – Overview of the OHS Act
POD 2 – Duties in terms of the OHS Act
POD 3 – Duties in terms of the OHS Act
POD 4 – OHS workplace procedures
6. Workplace ethics
POD 1 – The core of workplace ethics
POD 2 – Ethical workplace behaviour
POD 3 – The dark side of Workplace Ethics
7. Protection of Personal Information Act
POD 1 – Overview of the PoPI Act
POD 2 – Classification of 'Personal information' under the Act
POD 3 – Implementation of the Act.
8. Public Finance Management Act
POD 1 – Overview of the PFMA Act
POD 2 – The Chapters of the PFMA
POD 3 – Policies contained in the Act
9. Workplace professionalism
POD 1 – Overview of workplace professionalism
POD 2 – Professional relationships
POD 3 – Professional work ethic
10. Treating customers fairly (TCF)
POD 1 – Introduction to TCF.
POD 2 – TCF in practice
POD 3 – What will TCF do for the customer?
POD 4 – Let’s get practical- Steps to improve your telephone etiquette.
11. FAIS awareness
POD 1 – Introduction to TCF.
POD 2 – TCF in practice
POD 3 – What will TCF do for the customer?
POD 4 – Let’s get practical- Steps to improve your telephone etiquette.
12. FICA
POD 1 – Introduction to FAIS
POD 2 – Terminology used in legislation
POD 3 – Consumer protection
POD 4 – FAIS licensing processes and requirements
POD 5 – Requirements for licensing by the Financial Services Conduct Authority for different roles
WELLNESS
1. Risk Management
POD 1 – What is risk?
POD 2 – What is risk management?
POD 3 – The risk management process Part 1
POD 4 – The risk management process Part 2
2. Labour Relations Act
POD 1 – What is bad telephone etiquette?
POD 2 – What is good telephone etiquette?
POD 3 - Why do we need good telephone etiquette?
POD 4 – Let’s get practical- Steps to improve your telephone etiquette.
3. Basic Conditions of Employment Act
POD 1 – Role-player rights
POD 2 – Guidelines for working hours
POD 3 – Guidelines for leave
POD 4 – Guidelines for remuneration
4. Employment Equity Act
POD 1 – Overview of the EE Act
POD 2 – Unfair discrimination
POD 3 – Affirmative action
POD 4 – Implementation of affirmative action
5. Occupational Health and Safety Act
POD 1 – Overview of the OHS Act
POD 2 – Duties in terms of the OHS Act
POD 3 – Duties in terms of the OHS Act
POD 4 – OHS workplace procedures
6. Workplace ethics
POD 1 – The core of workplace ethics
POD 2 – Ethical workplace behaviour
POD 3 – The dark side of Workplace Ethics
7. Protection of Personal Information Act
POD 1 – Overview of the PoPI Act
POD 2 – Classification of 'Personal information' under the Act
POD 3 – Implementation of the Act.
8. Public Finance Management Act
POD 1 – Overview of the PFMA Act
POD 2 – The Chapters of the PFMA
POD 3 – Policies contained in the Act
9. Workplace professionalism
POD 1 – Overview of workplace professionalism
POD 2 – Professional relationships
POD 3 – Professional work ethic
10. Treating customers fairly (TCF)
POD 1 – Introduction to TCF.
POD 2 – TCF in practice
POD 3 – What will TCF do for the customer?
POD 4 – Let’s get practical- Steps to improve your telephone etiquette.
11. FAIS awareness
POD 1 – Introduction to TCF.
POD 2 – TCF in practice
POD 3 – What will TCF do for the customer?
POD 4 – Let’s get practical- Steps to improve your telephone etiquette.
12. FICA
POD 1 – Introduction to FAIS
POD 2 – Terminology used in legislation
POD 3 – Consumer protection
POD 4 – FAIS licensing processes and requirements
POD 5 – Requirements for licensing by the Financial Services Conduct Authority for different roles
PERFORMANCE
1. Attitude
POD 1 – What is attitude?
POD 2 – Determine your attitude status
POD 3 – The impact of attitude
POD 4 – Baking lessons
2. Awareness
POD 1 – Understanding awareness
POD 2 – Identifying different types of awareness
POD 3 – The importance of awareness
POD 4 – Developing awareness
3. Enthusiasm
POD 1 – What does enthusiasm mean?
POD 2 – Why is enthusiasm a choice?
POD 3 – How does enthusiasm impact my work life balance
POD 4 – How do I develop an enthusiastic mindset
4. Self-discipline
POD 1 – What is self-discipline?
POD 2 – Why is self-discipline such a great characteristic?
POD 3 – What is the impact of self-discipline on my life and on my team?
POD 4 – Self-assessment & How to cultivate / develop self-discipline
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